Shift Supervisor: Customer Experience & Team Leadership

Wawa, Inc.; Pleasant View (TN); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

401(k) with matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead the shift, drive execution, and deliver memorable customer experiences. You’ll be the senior on-site leader, guiding Associates to maintain smooth operations and superior service across food and beverage offerings.

The role emphasizes people leadership, communication, and decision-making to keep the store running efficiently while upholding safety and policy standards.

Qualifications

• High School Diploma or GED required.
• 18+ with reliable transportation.
• Flexible availability including weekends/holidays.
• Supervisory experience in retail, food service, or fuel is a plus.

Responsibilities

• Handle customer inquiries and support positive interactions.
• Coordinate between Associates, customers, and orders to ensure service.
• Provide direction, feedback, and recognition to Associates.
• Enforce safety, security, and store policies.
• Manage inventory, stock levels, vendor check-ins, and cash handling.

Skills

People leadership

Communication

Problem solving

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead the shift, drive execution, and deliver memorable customer experiences. You’ll be the senior on-site leader, guiding Associates to maintain smooth operations and superior service across food and beverage offerings.

The role emphasizes people leadership, communication, and decision-making to keep the store running efficiently while upholding safety and policy standards.