Shift Supervisor: Customer Experience Leader

Wawa, Inc; Fort Myers (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

401(k) with matching

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead on-shift operations and ensure smooth execution of daily store activities. You will supervise associates, resolve issues, and drive a memorable customer experience while adhering to store policies and safety guidelines.

As the senior leader on site, you will coordinate with teams, manage inventory and cash handling, and support both customer satisfaction and operational efficiency across shifts.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead on-shift operations and ensure smooth execution of daily store activities. You will supervise associates, resolve issues, and drive a memorable customer experience while adhering to store policies and safety guidelines.

As the senior leader on site, you will coordinate with teams, manage inventory and cash handling, and support both customer satisfaction and operational efficiency across shifts.