Shift Supervisor: Lead Team, Elevate Customer Experience

wawa; Pompano Beach (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

401(k) + matching

Employee Stock Ownership Plan (ESOP)

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa is seeking a Team Supervisor to lead shift execution, oversee team performance, and ensure memorable customer experiences. You will drive daily operations while making key decisions on the floor, especially during peak times.

The role emphasizes coaching Associates, maintaining safety standards, and delivering high-quality service. A flexible schedule, including weekends, combines with competitive hourly pay and benefits. Join a team-focused environment with opportunities for growth.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Communication

Problem solving

Relationship building

Flexibility

Education

High School Diploma or GED

Job description

Wawa is seeking a Team Supervisor to lead shift execution, oversee team performance, and ensure memorable customer experiences. You will drive daily operations while making key decisions on the floor, especially during peak times.

The role emphasizes coaching Associates, maintaining safety standards, and delivering high-quality service. A flexible schedule, including weekends, combines with competitive hourly pay and benefits. Join a team-focused environment with opportunities for growth.