Shift Supervisor: Customer Experience Leader

wawa; Bethlehem (Northampton County); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + match

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa is seeking a Team Supervisor to lead shift operations, ensure smooth execution, and deliver memorable customer experiences. You will guide Associates, coordinate with customers and orders, and enforce safety and store policies while driving productivity.

The role emphasizes strong communication, leadership, and problem-solving to foster a positive work environment and excellent service. A 4-day work week option is highlighted, alongside comprehensive benefits.

Qualifications

• High School Diploma or GED or equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends/holidays.
• Supervisory experience in retail, food service, or fuel is a plus.
• Strong communication, problem solving, and relationship-building skills.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Coordinate Associates, customers, and orders to deliver efficient service.
• Provide direction, feedback, and recognition to Associates.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Team coordination

Education

High School Diploma or GED

Tools

POS systems

Job description

Wawa is seeking a Team Supervisor to lead shift operations, ensure smooth execution, and deliver memorable customer experiences. You will guide Associates, coordinate with customers and orders, and enforce safety and store policies while driving productivity.

The role emphasizes strong communication, leadership, and problem-solving to foster a positive work environment and excellent service. A 4-day work week option is highlighted, alongside comprehensive benefits.