Team Member Experience Leader | People Growth & Engagement

Cooper's Hawk Winery and Restaurants; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dining discount

Wine discount

Health & wellness programs

401(k) match

Paid parental leave

Paid time off

Team member rewards

Job summary

Cooper’s Hawk Winery and Restaurants in Cincinnati seeks a Manager of Team Member Experience to lead hiring, training, onboarding, recognition, and talent development. You’ll partner with restaurant leaders to create a workplace where Team Members feel valued, supported, and inspired, while upholding brand values and delivering exceptional hospitality.

This role focuses on staffing plans, onboarding, coaching, and engagement initiatives across all Team Members.

Qualifications

• Must be at least 21 years of age.
• Experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or management at Cooper's Hawk Winery & Restaurants or similar restaurant concept.
• Passion for hospitality.
• Knowledge of front-of-house, tasting room, and kitchen operations.
• Strong communication and leadership skills.
• Ability to multi-task in a fast-paced environment.
• Willingness to work flexible shifts, including weekends and some holidays.

Responsibilities

• Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place.
• Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members.
• Ensure onboarding and offboarding processes are timely, organized, and positive.
• Participate in orientations and ensure training materials and uniforms are available.
• Collaborate with trainers and managers to ensure training programs are executed and standards are met.
• Drive the new-hire onboarding check-in process and ensure 2-week and 45‑day checks.
• Track and analyze time-in-position data and identify training and development opportunities.
• Ensure compliance with HR systems, certifications, and break policies.
• Attend Community and manager meetings to stay aligned with team needs.
• Observe new Team Members on shift and provide feedback to support success.
• Coordinate leaves of absence and return-to-work transitions.
• Share engagement and retention insights with the GM and Area Director.
• Identify internal talent for hourly leadership roles.
• Follow policies, systems, and standards.

Job description

Cooper’s Hawk Winery and Restaurants in Cincinnati seeks a Manager of Team Member Experience to lead hiring, training, onboarding, recognition, and talent development. You’ll partner with restaurant leaders to create a workplace where Team Members feel valued, supported, and inspired, while upholding brand values and delivering exceptional hospitality.

This role focuses on staffing plans, onboarding, coaching, and engagement initiatives across all Team Members.