Team Leader: Inspire Teams, Elevate Customer Experience

Primark; Orlando (FL); On-site; USD 33,000 - 37,000; Full time

Job summary

Primark in Orlando is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will work with the store management to run daily operations, uphold high standards, and create a positive environment.

You will coach staff, manage stock and merchandising execution, allocate tasks, and support scheduling to keep the store efficient and welcoming for customers. Strong English communication is essential in this role.

Qualifications

• Experience leading a retail team and delivering excellent customer service.
• Ability to coach and develop colleagues while ensuring store standards.

Responsibilities

• Lead, motivate, and develop a team of Sales Associates to drive sales.
• Collaborate with management to support daily store operations.
• Provide daily coaching and feedback to ensure service excellence.
• Oversee stock levels, merchandising, and store standards.
• Coordinate tasks, schedules, and workflow to maximize productivity.
• Address customer issues professionally and escalate when needed.

Skills

Team leadership

Customer service

Organizational skills

Time management

Problem solving

Communication

Retail technology familiarity

Tools

POS systems

Tablets/handheld devices

Job description

Primark in Orlando is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will work with the store management to run daily operations, uphold high standards, and create a positive environment.

You will coach staff, manage stock and merchandising execution, allocate tasks, and support scheduling to keep the store efficient and welcoming for customers. Strong English communication is essential in this role.