Team Leader: Drive Sales & Customer Experience

Primark; Auburn Hills (MI); On-site; USD 24,000 - 27,000; Full time

Job summary

Primark is seeking a Team Leader to drive sales and deliver outstanding customer experiences by coaching and developing a store team. You will collaborate with management to ensure smooth daily operations, strong standards, and a positive, inclusive culture in a fast-paced retail environment.

You will lead daily tasks, maintain stock levels, and coach colleagues to provide efficient service and strong store performance. English communication is essential.

Qualifications

• Ability to lead, motivate, and manage a team effectively.
• Strong customer service skills for a great shopping experience.
• Daily coaching, direction, and feedback to colleagues.
• Excellent organization and time management for multiple tasks.
• Clear communication with customers, colleagues, and management.
• English communication for instruction and service.

Responsibilities

• Drive sales by leading and developing the team.
• Collaborate with management to run store operations smoothly.
• Ensure store standards, stock, and merchandising accuracy.
• Allocate tasks and schedules to maintain productivity and engagement.
• Oversee customer areas and ensure fast, friendly service.
• Handle customer issues professionally and escalate when needed.

Skills

Team leadership

Customer service

Coaching

Organizational skills

Communication

English proficiency

Job description

Primark is seeking a Team Leader to drive sales and deliver outstanding customer experiences by coaching and developing a store team. You will collaborate with management to ensure smooth daily operations, strong standards, and a positive, inclusive culture in a fast-paced retail environment.

You will lead daily tasks, maintain stock levels, and coach colleagues to provide efficient service and strong store performance. English communication is essential.