Store Team Leader: Lead, Coach & Elevate Customer Experience

Primark; Indianapolis (IN); On-site; USD 33,000 - 35,000; Full time

Job summary

Primark in Indianapolis is hiring a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will work with the management team to support daily store operations and uphold high standards in merchandising and service.

The role requires strong communication, coaching ability, and English proficiency to lead a diverse team and adapt to busy retail conditions. Good onboarding and growth opportunities are offered.

Qualifications

• Leadership experience guiding a team to deliver results.
• Excellent customer service and problem resolution skills.
• Strong organizational and time management abilities.
• Clear communication with colleagues and management.
• Ability to adapt to changing store needs quickly.
• Experience using retail technology (POS, tablets, cash registers).

Responsibilities

• Lead, motivate, and develop Sales Associates to drive sales and great service.
• Collaborate with management to run daily store operations and standards.
• Maintain high standards for merchandising, stock fill, and presentation.
• Assign daily tasks and schedules to keep teams productive.
• Oversee key customer areas for fast, friendly service.
• Support opening, closing, and store duties as needed.
• Review customer feedback and address issues professionally.
• Coach and support colleagues, ensuring safety and compliance.

Skills

Team leadership

Customer service

Organizational skills

Communication

Problem solving

English proficiency

Store operations knowledge

Tools

Cash registers

Tablets

POS devices

Job description

Primark in Indianapolis is hiring a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will work with the management team to support daily store operations and uphold high standards in merchandising and service.

The role requires strong communication, coaching ability, and English proficiency to lead a diverse team and adapt to busy retail conditions. Good onboarding and growth opportunities are offered.