Retail Team Leader: Inspire Sales & Service Excellence

Primark Stores Limited; Elizabeth (NJ); On-site; USD 37,000 - 40,000; Full time

Job summary

Primark Stores Limited in the United States seeks a Team Leader to guide a store team, drive sales, and deliver a first-class customer experience. You will coach colleagues, maintain store standards, and collaborate with management to ensure smooth daily operations.

You will lead by example, manage schedules, support stock and merchandising, and communicate clearly with customers and staff to foster an inclusive, high-energy environment.

Qualifications

• Experience leading a retail team.
• Proven ability to deliver exceptional customer service.
• Strong organizational and time-management skills.
• Effective communication with colleagues and management.
• Comfort with checkout tech (POS, tablets, self-checkouts).
• Fluent English in a fast-paced environment.

Responsibilities

• Drive sales and deliver an outstanding customer experience by leading, motivating, and developing the team.
• Collaborate with management to support daily store operations and standards.
• Provide clear direction, coaching, and feedback to ensure performance.
• Maintain stock levels, merchandising, and shop floor presentation.
• Oversee opening/closing duties and daily store routines.
• Address customer issues professionally and escalate when needed.
• Coach and develop colleagues to foster engagement and growth.
• Ensure pricing, signage, and safety checks meet standards.

Skills

Team Leadership

Customer Service

Organizational Skills

Time Management

Communication

Retail Technology

Job description

Primark Stores Limited in the United States seeks a Team Leader to guide a store team, drive sales, and deliver a first-class customer experience. You will coach colleagues, maintain store standards, and collaborate with management to ensure smooth daily operations.

You will lead by example, manage schedules, support stock and merchandising, and communicate clearly with customers and staff to foster an inclusive, high-energy environment.