Store Team Leader: Lead, Coach & Elevate Experience

Primark; Town of Florida (NY); On-site; USD 33,000 - 36,000; Full time

Job summary

Primark in the United States is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading a team of colleagues. You will collaborate with management to run the store day-to-day, uphold high standards, and foster a high-performing, engaged culture.

You will coach and develop teammates, optimize stock and merchandising, oversee daily tasks and schedules, and ensure a fast, friendly shopping experience while upholding store standards and safety protocols.

Qualifications

• Ability to lead, motivate, and manage a team effectively.
• Strong customer service skills to deliver a great shopping experience.
• Excellent organizational and time management to handle multiple tasks.

Responsibilities

• Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
• Deliver excellent store standards by keeping the sales floor well-presented and replenished.
• Allocate daily tasks and support schedules so colleagues are productive and engaged.
• Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
• Support day-to-day store operations, including opening, closing, and duty management when needed.
• Review customer service feedback and handle issues professionally, escalating when appropriate.
• Coach, motivate, and support colleagues through communication, onboarding, and development.
• Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately.

Skills

Team leadership

Customer service

Organizational skills

Problem solving

Communication

English proficiency

Retail tech familiarity

Job description

Primark in the United States is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading a team of colleagues. You will collaborate with management to run the store day-to-day, uphold high standards, and foster a high-performing, engaged culture.

You will coach and develop teammates, optimize stock and merchandising, oversee daily tasks and schedules, and ensure a fast, friendly shopping experience while upholding store standards and safety protocols.