Team Leader: Guest Experience & Quick Service

Harri; Vallejo (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Jack in the Box is seeking a Team Leader to supervise frontline staff, ensure guest satisfaction, and uphold food safety and brand standards. You will train, coach, and lead team members during busy periods while maintaining a clean, organized restaurant environment.

The role emphasizes guest-focused service, order accuracy, and adherence to all restaurant policies with a proactive, calm leadership style.

Qualifications

• Experience – 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
• Must be at least 18 years old; must complete Team Leader training classes; ServSafe certification may be required in some states.
• Must be able to speak, read, and write English; may require another language based on location.
• Excellent interpersonal skills; ability to perform basic math; works well with diverse groups; strong organization and planning abilities.
• Self-starter who takes initiative and willingly accepts responsibility.

Responsibilities

• Immediately acknowledges and welcomes guests, takes and clarifies orders, enters orders in POS, collects money, and makes change.
• Maintains cleanliness and stocking of work area; ensures interior/exterior areas are clean.
• Grill, prep, assembly, and fryer duties to prepare products following procedures; maintains equipment and workstation cleanliness.
• Trains and coaches team members on guest expectations, brand standards, and policies; leads the team during shifts.
• Ensures food safety and quality; monitors presentation, temperature, and accuracy of orders.

Skills

Leadership

Customer service

Interpersonal skills

English proficiency

Problem solving

Tools

Cash register

POS system

Video monitors

Job description

Jack in the Box is seeking a Team Leader to supervise frontline staff, ensure guest satisfaction, and uphold food safety and brand standards. You will train, coach, and lead team members during busy periods while maintaining a clean, organized restaurant environment.

The role emphasizes guest-focused service, order accuracy, and adherence to all restaurant policies with a proactive, calm leadership style.