Guest Experience Team Leader

J003490 JIB North Bay Jack Inc; Lakeport (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Jack in the Box is seeking a Team Leader to supervise frontline staff, train team members, and ensure guest satisfaction by delivering high-quality food and fast, friendly service. You will coach teammates, maintain standards, handle cash, and model the brand. The role emphasizes leadership, safety, and staying calm under pressure in a busy restaurant.

This on-site position requires proactive supervision, strong communication, and a commitment to consistent guest experiences across shifts.

Qualifications

• Experience: 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
• Must be at least 18 years old; must complete Team Leader training classes; ServSafe certification may be required in certain states.
• Must speak, read, and write effectively in English; may require another language depending on location.
• Excellent interpersonal skills; ability to work with diverse groups; strong math and cash handling abilities.
• Demonstrates integrity and ethical behavior; basic knowledge of personal computers and related software.

Responsibilities

• Acknowledge and welcome guests immediately; take and clarify orders and assist with menu selection.
• Enter orders in POS, collect money, and make change; ensure orders are accurate and delivered promptly.
• Lead frontline team, coach on guest service standards, and manage breaks and shift schedules.
• Ensure cleanliness and stocking of work areas, interior and exterior, and maintain equipment.
• Model and enforce Jack in the Box policies, safety standards, and food safety procedures.

Skills

Guest service

Team leadership

Training/coaching

Communication

Problem solving

Tools

POS system

Job description

Jack in the Box is seeking a Team Leader to supervise frontline staff, train team members, and ensure guest satisfaction by delivering high-quality food and fast, friendly service. You will coach teammates, maintain standards, handle cash, and model the brand. The role emphasizes leadership, safety, and staying calm under pressure in a busy restaurant.

This on-site position requires proactive supervision, strong communication, and a commitment to consistent guest experiences across shifts.