Guest Experience Team Leader

J003457 JIB Nor-Cal Venture Group Inc; Woodland (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Jack in the Box is seeking a Team Leader to supervise and train the restaurant crew, ensuring exceptional guest experiences and adherence to brand standards. You will coach staff, maintain cleanliness, and model exceptional service during peak times.

The role emphasizes problem-solving, teamwork, and strong communication, with a focus on food safety, order accuracy, and a welcoming guest environment. This is a fast-paced position requiring initiative and reliability.

Qualifications

• Experience: 6 consecutive months JIB experience and 100% certified in all workstations or 1 year supervisory experience.
• Must be 18 years or older; able to read, write and speak English.
• ServSafe certification may be required in some states.
• Excellent interpersonal skills; able to work with diverse groups.
• Physical ability to stand most of the shift and lift 15–25 lbs.

Responsibilities

• Lead and coach team to deliver exceptional guest experiences.
• Train team members using guest expectations materials.
• Ensure compliance with JIB policies, procedures and labor laws.
• Assist with order taking, cashiering, and maintaining cleanliness.
• Foster brand ambassador role and maintain high food quality and safety.

Skills

Interpersonal skills

Customer service

Team leadership

Training & coaching

English proficiency

Attention to detail

POS systems

Computer basics

Tools

POS systems

Computer basics

Job description

Jack in the Box is seeking a Team Leader to supervise and train the restaurant crew, ensuring exceptional guest experiences and adherence to brand standards. You will coach staff, maintain cleanliness, and model exceptional service during peak times.

The role emphasizes problem-solving, teamwork, and strong communication, with a focus on food safety, order accuracy, and a welcoming guest environment. This is a fast-paced position requiring initiative and reliability.