Guest Experience Team Leader

J004329 JIB Nor-Cal Venture Group Inc; Sacramento (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Jack in the Box is seeking a Team Leader to supervise and coach frontline staff, ensuring an exceptional guest experience through great tasting food and consistent service. You will train team members, model professional behavior, and enforce cleanliness, order accuracy, and safety standards across all shifts.

The role focuses on guest satisfaction, problem resolution, and helping the team operate smoothly during peak periods while adhering to Jack in the Box policies and labor regulations.

Qualifications

• Experience in a supervisory role or team lead in a fast-paced service environment.
• Ability to train and coach staff using company materials.
• Knowledge of guest service standards and food safety policies.

Responsibilities

• Train and coach team members to meet guest expectations.
• Lead daily operations to ensure fast, courteous service and accurate orders.
• Maintain restaurant cleanliness and organization across all areas.
• Assist with order taking and cashiering during busy times.
• Ensure compliance with all procedures, standards, and labor laws.

Skills

Team Leadership

Guest Service

Food Safety

Quality Standards

Communication

Job description

Jack in the Box is seeking a Team Leader to supervise and coach frontline staff, ensuring an exceptional guest experience through great tasting food and consistent service. You will train team members, model professional behavior, and enforce cleanliness, order accuracy, and safety standards across all shifts.

The role focuses on guest satisfaction, problem resolution, and helping the team operate smoothly during peak periods while adhering to Jack in the Box policies and labor regulations.