Team Leader: Customer Service & E‑Commerce Excellence

Whole Foods Market IP. L.P.; Castle Rock (CO); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in Castle Rock, CO seeks an Associate Team Leader to support the Team Leader in delivering excellent checkout and e-commerce experiences. You will help drive safety, quality of online orders, and team productivity while monitoring performance metrics and ensuring compliant store operations.

The role emphasizes coaching Team Members, promoting a positive teamwork culture, and maintaining clean, secure workspaces with a focus on health and safety compliance.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

Skills

Task management

Labor utilization

Performance analysis

Communication skills

Leadership

Microsoft Office

Job description

Whole Foods Market in Castle Rock, CO seeks an Associate Team Leader to support the Team Leader in delivering excellent checkout and e-commerce experiences. You will help drive safety, quality of online orders, and team productivity while monitoring performance metrics and ensuring compliant store operations.

The role emphasizes coaching Team Members, promoting a positive teamwork culture, and maintaining clean, secure workspaces with a focus on health and safety compliance.