Customer Experience & Online Orders Team Lead

Whole Foods Market; Denver (CO); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Wellness programs

Team member perks

Job summary

Whole Foods Market in Denver is seeking an Associate Team Leader to support the Team Leader in delivering outstanding customer service and executing the Customer Service & E-Commerce programs. You will help supervise checkout, online orders, and pickup/delivery operations, while focusing on safety, quality, and morale.

You will coach Team Members, monitor labor and performance metrics, partner with store leadership and delivery teams, and ensure compliance with health and safety regulations.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience and holds team accountable for service.
• Sets expectations balancing in-store service with online orders.
• Monitors in-store/online flow and assigns tasks to meet all needs.
• Monitors schedules to balance in-store needs, online orders, and labor.
• Keeps awareness of competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Partners with department leaders, store leadership, and delivery drivers.
• Fosters teamwork, mutual respect and high morale.
• Maintains safety and security standards for the team.
• Ensures regulatory compliance.
• Develops, coaches, and motivates team members.
• Keeps workspaces clean and equipment secure.
• Identifies opportunities for process improvements.
• Communicates and models WFM values and goals.

Skills

Task management

Labor utilization

Performance metrics

Communication skills

Interpersonal skills

Coaching/mentoring

Leadership

Microsoft Office

Retail systems knowledge

Tools

Microsoft Office

Job description

Whole Foods Market in Denver is seeking an Associate Team Leader to support the Team Leader in delivering outstanding customer service and executing the Customer Service & E-Commerce programs. You will help supervise checkout, online orders, and pickup/delivery operations, while focusing on safety, quality, and morale.

You will coach Team Members, monitor labor and performance metrics, partner with store leadership and delivery teams, and ensure compliance with health and safety regulations.