E-Commerce & Customer Service Team Lead

Whole Foods Market IP. L.P.; Denver (CO); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Denver is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing both in-store and online orders. You will help balance customer flow, supervise staff, and drive safety and efficiency across checkout, pickup, and delivery operations.

You will coach team members, monitor metrics, and implement process improvements while maintaining store standards and regulatory compliance.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Maintains Team Member safety and security standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Proactively identifies process improvement opportunities.

Skills

Task management

Labor utilization

Customer experience

Performance analysis

Communication

Team leadership

Microsoft Office

Mobile apps / dashboards

Tools

Microsoft Office

Mobile applications

Job description

Whole Foods Market in Denver is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing both in-store and online orders. You will help balance customer flow, supervise staff, and drive safety and efficiency across checkout, pickup, and delivery operations.

You will coach team members, monitor metrics, and implement process improvements while maintaining store standards and regulatory compliance.