E-Commerce & Customer Experience Team Lead

Whole Foods Market; Littleton (CO); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in customer service and e-commerce programs, overseeing checkout experiences and grocery delivery and pickup at the assigned store. You will focus on safety, quality of online orders, and the overall customer journey, while monitoring performance metrics and guiding the team to meet program goals.

You will help manage daily operations, labor utilization, and adherence to pick processes for E-Commerce and customer

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Retail operations

Supervisory experience

Customer service

Team leadership

Communication skills

Problem solving

Microsoft Office

Retail systems

Tools

POS systems

Job description

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in customer service and e-commerce programs, overseeing checkout experiences and grocery delivery and pickup at the assigned store. You will focus on safety, quality of online orders, and the overall customer journey, while monitoring performance metrics and guiding the team to meet program goals.

You will help manage daily operations, labor utilization, and adherence to pick processes for E-Commerce and customer