Customer Experience & E‑Commerce Lead

Whole Foods Market; Castle Rock (CO); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Castle Rock, CO is hiring a Supervisor to oversee Customer Service & E-Commerce operations at the store level. You will support the Team Leader by guiding Team Members, managing daily operations, and ensuring safety, efficiency, and a high-quality checkout and pickup experience.

You will monitor KPI metrics, lead capacity planning, and drive program execution while promoting Whole Foods Market values and compliant health and safety standards.

Qualifications

• 12+ months retail experience required.
• Ability to manage multiple tasks and prioritize in a fast-paced store environment.
• Strong communication and customer service orientation.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Balances in-store service with online order completion.
• Monitors customer flow and assigns tasks to optimize service for all customers.
• Keeps abreast of competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Collaborates with store leadership and partners, e.g., Amazon delivery drivers.
• Fosters a positive, high-morale work environment.
• Maintains safety and security standards for the team.
• Coaches and motivates Team Members to reduce turnover.
• Maintains cleanliness of workspaces and equipment.

Skills

Task management

Root cause analysis

Interpersonal skills

Team building

MS Office / email proficiency

Tools

MS Office

Job description

Whole Foods Market in Castle Rock, CO is hiring a Supervisor to oversee Customer Service & E-Commerce operations at the store level. You will support the Team Leader by guiding Team Members, managing daily operations, and ensuring safety, efficiency, and a high-quality checkout and pickup experience.

You will monitor KPI metrics, lead capacity planning, and drive program execution while promoting Whole Foods Market values and compliant health and safety standards.