E‑Commerce & Customer Service Team Lead

Whole Foods Market; Austin (TX); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in running daily operations, focusing on checkout experience, grocery delivery and pickup, and overall program execution. You will guide Team Members, monitor KPIs, ensure safety, training and a positive work environment in a fast-paced store setting.

The role requires leadership abilities, 18+ months retail experience with supervisory exposure, and strong collaboration with store leadership and partners.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.

Skills

Task management

Labor utilization

Performance metrics

Communication

Interpersonal skills

Team leadership

Decision making

Microsoft Office

Retail dashboards

Tools

Microsoft Office

Retail dashboards

Mobile apps

Job description

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in running daily operations, focusing on checkout experience, grocery delivery and pickup, and overall program execution. You will guide Team Members, monitor KPIs, ensure safety, training and a positive work environment in a fast-paced store setting.

The role requires leadership abilities, 18+ months retail experience with supervisory exposure, and strong collaboration with store leadership and partners.