Customer Experience & E‑Commerce Team Leader (Flexible Schedule)

Whole Foods Market IP. L.P.; Littleton (CO); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market seeks an Associate Team Leader to support the Team Leader in driving outstanding customer service and efficient e-commerce operations. You will balance in-store checkout and online order flow, monitor performance, and coach Team Members to maintain safety and quality across shifts.

You will assist in hiring activities, uphold health and safety regulations, and promote core values while coordinating with store leadership and partners to deliver a superior customer experience.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Proven ability to lead a team and manage customer service priorities.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Balances in-store service with online order completion.
• Monitors customer flow and assigns tasks to optimize service and order throughput.
• Manages scheduling to meet in-store needs and online capacity within labor budgets.
• Drives process improvements and shares performance findings.

Skills

Retail experience

Supervisory capability

Communication skills

Team leadership

Problem solving

Tools

Microsoft Office

Job description

Whole Foods Market seeks an Associate Team Leader to support the Team Leader in driving outstanding customer service and efficient e-commerce operations. You will balance in-store checkout and online order flow, monitor performance, and coach Team Members to maintain safety and quality across shifts.

You will assist in hiring activities, uphold health and safety regulations, and promote core values while coordinating with store leadership and partners to deliver a superior customer experience.