E‑Commerce & Customer Service Team Leader – Lead Online Orders

Whole Foods Market; Castle Rock (CO); Presencial; USD 30 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Store discount

Paid time off

Health & wellness programs

Financial wellness resources

Resumo da oferta

Whole Foods Market in Castle Rock, CO, is seeking an Associate Team Leader to support the Team Leader in guiding Customer Service and E-Commerce programs, focusing on checkout, grocery delivery, and pickup operations. You will drive safety, optimize online orders, and improve staff productivity while ensuring policy compliance.

You will coach Team Members, assist in hiring activities, and promote Whole Foods Market values.

Qualificações

• 18+ months retail experience including 6+ months of supervisory experience.

Responsabilidades

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.

Conhecimentos

Task management

Labor utilization analysis

Communication skills

Leadership

Team motivation

Ferramentas

Microsoft Office

Retail systems

Email proficiency

Mobile dashboards

Descrição da oferta de emprego

Whole Foods Market in Castle Rock, CO, is seeking an Associate Team Leader to support the Team Leader in guiding Customer Service and E-Commerce programs, focusing on checkout, grocery delivery, and pickup operations. You will drive safety, optimize online orders, and improve staff productivity while ensuring policy compliance.

You will coach Team Members, assist in hiring activities, and promote Whole Foods Market values.