E-Commerce & Customer Service Lead

Whole Foods Market

Castle Rock (CO)

On-site

USD 24,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking a Supervisory role in Castle Rock, CO to support Customer Service & E‑Commerce programs. You will lead checkout and online order support, manage daily store operations, and coach Team Members while adhering to safety and company standards.

The role emphasizes improving pickup/delivery experience, labor utilization, and cross‑functional collaboration with store leaders and partners.

Qualifications

12+ months retail experience.
Ability to manage multiple tasks and prioritize under pressure.

Responsibilities

Delivers outstanding customer experience; holds Team Members accountable for service.
Establishes clear expectations for balancing in-store service and online orders.
Monitors customer flow; assigns tasks balancing needs of all customers.
Seeks awareness of competitors and industry trends.
Ensures efficient response to customer questions and concerns.
Supports relationships with department leaders, store leadership, and partners.
Fosters a positive environment of teamwork and morale.
Maintains Team Member safety and security standards.
Ensures compliance with regulatory rules and standards.
Develops, coaches, mentors, and motivates Team Members to high performance.
Maintains cleanliness of workspaces and equipment security.
Identifies process improvement opportunities.
Communicates and models WFM values and goals.