Team Leader: Customer Experience & Sales Coach

Crate & Barrel; Richmond Heights (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader - Kitchen who drives sales and store excellence by leading, coaching, and developing the sales team on the floor. Reporting to the Store Leader, you recruit, train, and mentor associates, including holiday hires, while ensuring an exceptional in-store customer experience.

You’ll support store operations, events, and brand presentation, oversee performance, and provide ongoing feedback to maximize team and store success.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong problem solving skills.
• Demonstrated ability to execute and drive results.
• Required to spend significant time on the sales floor coaching.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance to associates and share observations with the Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Understand and adhere to company systems, policies and safety guidelines.
• Promote sales as they pertain to the Leader On Duty (LOD).
• Review business results and customer feedback with the Store Leader.
• Ensure all customers receive gracious, quick, and efficient service.

Skills

Strong communication

Interpersonal skills

Organizational skills

Time management

Problem solving

Coaching

Customer service

Leadership presence

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate & Barrel is seeking a Team Leader - Kitchen who drives sales and store excellence by leading, coaching, and developing the sales team on the floor. Reporting to the Store Leader, you recruit, train, and mentor associates, including holiday hires, while ensuring an exceptional in-store customer experience.

You’ll support store operations, events, and brand presentation, oversee performance, and provide ongoing feedback to maximize team and store success.