Kitchen Team Lead: Elevate Customer Experience & Sales

Crate and Barrel; New York (NY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Crate and Barrel is seeking a Team Leader – Kitchen to drive sales and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader, you will recruit, train, and mentor associates, including holiday hiring support and performance management.

You will ensure an exceptional in-store customer experience, guiding clienteling, Registry, CBHCC routines, and concierge coaching, while supporting store operations, events, demonstrations, brand

Qualifications

• Experience leading a sales team.
• Strong communication and interpersonal skills.
• Ability to coach and develop associates.

Responsibilities

• Lead designated team and manage associate workload with the Assistant Store Leader.
• Coach associates on performance and provide timely feedback.
• Train and develop associates on product knowledge, selling, customer service, operations, and policies.
• Monitor floor activity and provide ongoing feedback to maximize team and store success.
• Support store operations, events, demonstrations, and brand presentation, including scheduling and expenses.

Skills

Team leadership

Coaching

Customer service

Communication

Time management

Education

High school diploma or equivalent

Tools

POS system

Inventory management

Job description

Crate and Barrel is seeking a Team Leader – Kitchen to drive sales and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader, you will recruit, train, and mentor associates, including holiday hiring support and performance management.

You will ensure an exceptional in-store customer experience, guiding clienteling, Registry, CBHCC routines, and concierge coaching, while supporting store operations, events, demonstrations, brand