Kitchen Team Leader: Customer Experience & Sales

Crate and Barrel; Green Hills (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Crate and Barrel is seeking a Team Leader – Kitchen to drive sales performance and store excellence by leading, coaching, and developing the sales team. You will recruit, train, and mentor associates, including holiday hiring support and performance management, while ensuring an exceptional in-store customer experience.

You will also oversee store operations, events, demonstrations, and brand presentation, monitor floor activity, and provide ongoing feedback to maximize team and store success.

Qualifications

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

Responsibilities

• Lead designated team and manage associate workload as determined with the Assistant Store Leader
• Coach associates on performance and maintain presence in the department/work area
• Support performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Skills

Leadership

Communication

Customer service orientation

Time management

Problem solving

Coaching and mentoring

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate and Barrel is seeking a Team Leader – Kitchen to drive sales performance and store excellence by leading, coaching, and developing the sales team. You will recruit, train, and mentor associates, including holiday hiring support and performance management, while ensuring an exceptional in-store customer experience.

You will also oversee store operations, events, demonstrations, and brand presentation, monitor floor activity, and provide ongoing feedback to maximize team and store success.