Kitchen Team Leader: Drive Sales & Customer Experience

Crate & Barrel; Charlotte (NC); Vor Ort; USD 52.000 - 64.000; Vollzeit

Zusammenfassung

Crate & Barrel is seeking a Team Leader – Kitchen to drive sales and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader, you will recruit, train, and mentor associates while ensuring an exceptional in-store customer experience.

You will supervise operations, guide clienteling, and support events, demonstrations, and brand presentation, balancing performance management with daily store activations.

Qualifikationen

• 1+ years customer service or retail leadership experience.
• Proficient with Microsoft Office, Google applications, and store tech.
• Flexibility to work full-time including nights, weekends, and holidays.

Aufgaben

• Lead designated team and manage associate workload with the Assistant Store Leader.
• Coach associates on performance and maintain a strong store presence.
• Support performance and development for the designated team to encourage growth.
• Provide specific and timely feedback about performance to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, policies and procedures.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Kenntnisse

Communication

Organizational skills

Problem solving

Customer service leadership

Leadership presence

Tools

Microsoft Office

Google applications

Computer systems

Tablet devices

Jobbeschreibung

Crate & Barrel is seeking a Team Leader – Kitchen to drive sales and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader, you will recruit, train, and mentor associates while ensuring an exceptional in-store customer experience.

You will supervise operations, guide clienteling, and support events, demonstrations, and brand presentation, balancing performance management with daily store activations.