Kitchen Team Lead: Elevate Customer Experience & Sales

Crate and Barrel; Lawrenceville (NJ); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Crate and Barrel is seeking a Team Leader – Kitchen to drive sales and store excellence by leading and developing the sales team. You will recruit, train, and mentor associates, guide clienteling and Registry, and support events and brand presentation.

This role requires a strong customer focus and the ability to coach on product knowledge and procedures. The position emphasizes partnership with the Assistant Store Leader, floor leadership as Leader On Duty, and ongoing feedback to maximize team

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsabilités

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on performance and maintain a strong presence in the department.
• Support performance and development, train on product knowledge, selling, and procedures.
• Ensure exceptional in-store customer experience and communicate feedback to leadership.
• Oversee store operations, events, and adherence to policies, with a focus on loss prevention and safety.

Connaissances

Customer service

Retail leadership

Communication

Time management

Coaching

Problem solving

Outils

Microsoft Office

Google Workspace

POS systems

Description du poste

Crate and Barrel is seeking a Team Leader – Kitchen to drive sales and store excellence by leading and developing the sales team. You will recruit, train, and mentor associates, guide clienteling and Registry, and support events and brand presentation.

This role requires a strong customer focus and the ability to coach on product knowledge and procedures. The position emphasizes partnership with the Assistant Store Leader, floor leadership as Leader On Duty, and ongoing feedback to maximize team