Team Leader

Auntie Anne's; Vienna (WV); On-site; USD 16,531 - 20,664; Full time

Job summary

Auntie Anne's is seeking a Team Leader to support daily restaurant operations and to act in the absence of the General Manager. The role emphasizes maintaining food quality, service, cleanliness, safety, and sanitation while addressing issues with team members, suppliers, and guests.

The Team Leader will supervise shifts, contribute to labor control, ensure guest satisfaction, and support training for staff. This is an hourly, on-site position at a franchised Auntie Anne's location.

Qualifications

• Ability to supervise during assigned shifts.
• Provide a positive guest experience and atmosphere.
• Assist with daily labor controls and costs.
• Monitor service speed for a positive guest experience.
• Assist with guest comments and complaints.
• Supervise daily shifts to maintain standards and cleanliness.
• Assist in ongoing training of team members and new hires.
• Ensure adherence to uniform policy and cash handling procedures.
• Open/close the restaurant in absence of upper management.

Responsibilities

• Provide supervision during assigned shifts.
• Deliver a positive experience to guests and team members.
• Help manage daily labor controls and costs as directed.
• Monitor service speed to ensure guest satisfaction.
• Address guest comments and complaints promptly; escalate when needed.
• Oversee daily shifts to uphold standards of quality and cleanliness.
• Contribute to training for current staff and new hires.

Skills

Team supervision

Customer service

People management

Cash handling

Training

Education

High School Diploma or equivalent

Job description

Position Overview:

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader's responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent

This is for a position at a franchised Auntie Anne's location