Team Leader

Auntie Anne's; Dickson City (Lackawanna County); On-site; USD 16,531 - 22,041; Part time

Job summary

Auntie Anne's in Dickson City is looking for a Team Leader to assist in daily operations and ensure high standards of quality and service. In this role, you will supervise shifts, manage both front-of-house and back-of-house responsibilities, and handle guest complaints. Successful candidates will possess a strong commitment to team training and cash handling procedures.

The position requires a High School Diploma or equivalent and offers an hourly wage. Be part of a vibrant environment dedicated to food quality and customer satisfaction.

Qualifications

• Ability to supervise during assigned shifts.
• Strong communication skills to provide a positive guest experience.
• Experience in managing FOH and BOH responsibilities.

Responsibilities

• Provide supervision during assigned shifts.
• Monitor speed of service for guest satisfaction.
• Assist in training team members and ensure compliance with procedures.

Education

High School Diploma or equivalent

Job description

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent