Team Leader

Hunter Super Techs - TurnPoint; Warsaw (IN); On-site; USD 19,000 - 29,000; Full time

Job summary

Hunter Super Techs - TurnPoint is seeking a Team Leader to support daily restaurant operations, supervise shifts, and uphold standards of quality, service, cleanliness, and safety. The role includes handling issues with team members, suppliers, and guests, and escalating when needed.

The Team Leader will also assist in training staff, monitor service speed, and ensure proper cash handling. Opening/closing duties are performed in the absence of senior management, with other duties as assigned.

Qualifications

• Supervise assigned shifts and maintain service standards.
• Ensure positive guest experience and atmosphere.
• Monitor labor controls and costs across FOH/BOH.
• Follow cash handling procedures accurately.
• Train new hires and existing staff on procedures.

Responsibilities

• Provide supervision during assigned shifts.
• Ensures high standard of food quality, service, cleanliness, safety and sanitation.
• Assist in directing restaurant operations in absence of GM/ASM.
• Address guest comments and complaints and escalate when necessary.
• Open and close the restaurant in the absence of upper management.

Skills

Supervision

Guest service

Labor management

Cash handling

Team training

Opening/Closing

Food safety

Education

High School Diploma or equivalent

Job description

Position Overview: The Team Leader contributes to the success of the company by assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly and then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyEducation: High School Diploma or equivalent