Shift Manager

moe; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

moe in Madison, Wisconsin is seeking a Team Leader to assist daily restaurant operations, stepping in for GM/ASM when needed. You will oversee shifts, maintain high standards of food quality, service, cleanliness, and safety.

You will work to provide a positive guest experience, supervise both FOH and BOH, help control labor costs, handle guest comments, train team members, ensure adherence to policies, and open/close the restaurant in the absence of upper management.

Qualifications

• Requires High School Diploma or equivalent.

Responsibilities

• Supervise shifts to support daily operations.
• Ensure guest experience is positive and atmosphere is welcoming.
• Monitor labor costs and manage daily labor controls.
• Address guest comments and resolve issues.
• Open and close the restaurant in the absence of upper management.
• Maintain cleanliness, product quality, and safety standards.

Skills

Supervision

Guest experience

Labor costs

Speed of service

Guest feedback

Team training

Uniform policy

Cash handling

Opening/closing

Education

High School Diploma or equivalent

Job description

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent