Team Leader

moe; Carmel (IN); On-site; USD 19,000 - 26,000; Full time

Job summary

Moe in Carmel, IN is seeking a Team Leader to assist in daily restaurant operations and to stand in for the General Manager when needed. You will help supervise shifts, ensure food quality, service, cleanliness, and safety.

You will handle team member issues, guest comments, and coordinate with management on labor costs. The role involves training new hires, enforcing policies, cash handling, and opening/closing duties.

Qualifications

• High School Diploma or equivalent.
• Experience supervising shifts or teams is preferred.
• Ability to handle guest comments and resolve issues professionally.
• Familiarity with cash handling procedures and basic POS use is beneficial.

Responsibilities

• Provide supervision during assigned shifts to ensure smooth restaurant operations.
• Maintain high standards of food quality, service, cleanliness, safety and sanitation.
• Assist in managing daily labor controls and costs as directed by management.
• Assist with guest comments and complaints and escalate as needed.
• Support ongoing training of team members, including new hires, to ensure adherence to procedures and policies.
• Open and close the restaurant in the absence of upper management.

Skills

Supervision

Customer service

Communication

Cash handling

Training

Education

High School Diploma or equivalent

Job description

Position Overview: The Team Leader contributes to the success of the company by assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly and then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyEducation: High School Diploma or equivalent