Team Leader

Jamba Juice; Keizer (OR); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Hunter Super Techs - TurnPoint is hiring a Restaurant Team Leader to assist daily operations and uphold food quality, service, cleanliness, safety, and sanitation standards. The role covers directing operations in the absence of GM/AM while resolving issues with team members, suppliers, and guests.

You will supervise shifts, help manage labor costs, ensure fast, friendly service, train staff, and enforce cash handling procedures.

Qualificações

• High School Diploma or equivalent required.
• Experience in team leadership or supervisory roles preferred.
• Excellent communication and customer service skills.

Responsabilidades

• Provide supervision during assigned shifts.
• Create a positive experience for team members and guests.
• Manage FOH and BOH shift responsibilities to control labor costs as directed.
• Monitor speed of service to ensure a positive guest experience.
• Assist with guest comments and complaints as needed.
• Supervise daily shifts to uphold standards of quality and cleanliness.
• Assist in ongoing training of team members, including new hires.
• Ensure adherence to uniform policy and standards.
• Follow proper cash handling procedures.
• Open and close the restaurant in the absence of upper management.

Conhecimentos

Supervision

Guest service

Cash handling

Staff training

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent