Team Leader

moe; Rogers (AR); Sur place; USD 19 000 - 23 000; Temps partiel

Résumé du poste

Hunter Super Techs - TurnPoint is seeking a Team Leader to assist daily restaurant operations and direct shifts when the General Manager or Assistant Manager is unavailable, while maintaining high standards of food quality, service, cleanliness, safety and sanitation.

The role involves supervising both FOH and BOH, managing labor, addressing guest feedback, and coaching staff in procedures. Open/close duties apply in management's absence, with emphasis on cash handling and policy compliance.

Qualifications

• Supervise shifts and ensure standards of service and cleanliness.
• Handle guest comments and complaints and escalate when needed.
• Assist in training team members and enforce procedures.

Responsabilités

• Provide supervision during assigned shifts.
• Maintain a positive experience and atmosphere for guests and staff.
• Manage FOH and BOH shift responsibilities to control labor costs.
• Monitor speed of service to support guest satisfaction.
• Assist with guest comments and complaints as needed.
• Supervise daily shifts to maintain company standards and cleanliness.
• Assist in ongoing training of team members and new hires.
• Enforce uniform policy and standards across the team.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.

Connaissances

Supervision

Guest service

Team leadership

Cash handling

Opening/closing

Training

Food safety

Communication

Formation

High School Diploma or equivalent

Description du poste

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyEducation: High School Diploma or equivalent