Team Leader

McAlister's Deli; Mankato (MN); Hybrid; USD 19,000 - 30,000; Full time

Job summary

Hunter Super Techs - TurnPoint is seeking a Team Leader to support daily restaurant operations, stepping in for the General Manager or Assistant Manager as needed while upholding food quality, service, cleanliness, safety, and sanitation standards.

You will supervise shifts, help manage labor costs, handle guest feedback, and train staff to ensure policies are followed, while opening and closing the restaurant in the absence of upper management.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure guests and team members have a positive experience.
• Manage FOH and BOH shift responsibilities and labor controls.
• Monitor speed of service to ensure guest satisfaction.
• Address guest comments and complaints.
• Supervise daily shifts to maintain standards.
• Participate in ongoing training of team members.
• Enforce uniform policy and cash handling procedures.
• Open and close the restaurant in the absence of upper management.
• Perform all other duties as assigned.

Education

High School Diploma or equivalent

Job description

Location:

1860 Adams, MANKATO, MN, 56001

Position Overview:

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.
• All other duties as assigned by management.

Job Type:

Hourly

Education:

High School Diploma or equivalent