Team Leader

Hunter Super Techs - TurnPoint; Davenport (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hunter Super Techs - TurnPoint is seeking a Team Leader for our Davenport, IA area restaurant. The role supports daily operations, directs shifts in the absence of management, and ensures the highest standards of food quality, service, cleanliness, safety, and sanitation.

You will work to resolve guest concerns and coach team members to maintain excellent guest experiences. You will supervise FOH and BOH, help manage labor costs, and participate in training to ensure adherence to company

Qualifications

• HS diploma or equivalent is required.
• Experience supervising restaurant shifts is preferred.
• Strong customer service and team leadership skills are essential.

Responsibilities

• Provide supervision during assigned shifts.
• Direct both FOH and BOH responsibilities to manage daily labor and costs.
• Monitor speed of service to ensure a positive guest experience.
• Address guest comments and handle complaints as first point of contact.
• Participate in ongoing staff training and ensure procedures are followed.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.
• Perform other duties as assigned by management.

Skills

Supervision

Guest service

Operations coordination

Team leadership

Education

High School Diploma or equivalent

Job description

Location:

4046 E 53rd St, Davenport, IA, 52807

Position Overview:

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader's responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.
• All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent