Team Leader

Moe's; Warsaw (IN); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Hunter Super Techs - TurnPoint in Warsaw, IN is seeking a Restaurant Team Leader to aid daily operations and step in for the General Manager as needed. You will oversee shifts, uphold food quality and safety standards, and address guest feedback directly.

The role emphasizes supervision of both front-of-house and back-of-house duties, helping manage labor costs, and training staff to follow company procedures. This is an hourly position requiring a high school diploma.

Qualifications

• Supervise assigned shifts to ensure smooth restaurant operations.
• Provide a positive experience for guests and team members.
• Assist in managing labor costs and shift coverage.
• Handle guest comments and escalations promptly.

Responsibilities

• Supervise daily shifts to ensure standards of quality, cleanliness, and service.
• Assist in opening/closing responsibilities in absence of upper management.
• Contribute to training of new hires and ongoing staff development.
• Ensure proper cash handling procedures are followed.
• Support both FOH and BOH operations to maintain efficiency.

Skills

Supervision

Guest service

Team leadership

Labor cost control

Education

High School diploma or equivalent

Job description

Location: 1140 Lake City, WARSAW, IN, 46580

Position Overview: The Team Leader contributes to the success of the company by assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly and then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.
• All other duties as assigned by management.

Job Type: HourlyEducation: High School Diploma or equivalent