Team Leader

Moe's; Ann Arbor (MI); On-site; USD 26,000 - 33,000; Full time

Job summary

Moe's Team Leader position in Ann Arbor, MI offers an hourly role focused on directing daily restaurant operations in the absence of management. You will supervise shifts, maintain standards for food quality and cleanliness, and ensure guest satisfaction while guiding team members through training and policy adherence.

The role involves managing front- and back-of-house tasks, handling cash procedures, and supporting labor controls.

Qualifications

• Must supervise shifts and maintain standards of service and cleanliness.
• Experience coordinating front-of-house and back-of-house operations is preferred.
• Ability to respond to guest concerns and resolve issues promptly within company guidelines.

Responsibilities

• Provide supervision during assigned shifts.
• Deliver a positive experience for guests and team members.
• Manage FOH and BOH tasks to support labor controls and cost efficiency.
• Monitor service speed to ensure guest satisfaction.
• Assist with guest comments and complaints.
• Oversee daily shifts to maintain product quality and cleanliness.
• Assist in training new and existing team members on procedures.
• Enforce uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.
• Perform other duties as assigned by management.

Skills

Supervision

Guest experience

Labor cost control

Staff training

Cash handling

Opening/Closing operations

Education

High School Diploma or equivalent

Job description

Team Leader | Moe's Franchise# Team LeaderAnn Arbor## Job Description**Now Hiring:** Team Leader* **Compensation: $19 per hour - $24 per hour*** **Location: Ann Arbor, Michigan****Position Overview:** The **Team Leader** contributes to the success of the company through assisting in the daily operations of the restaurant. The **Team Leader’s** responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The **Team Leader** is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.**Key Areas of Responsibility:*** The ability to provide supervision during assigned shifts.* Provides team members, and guests with a positive experience and atmosphere.* Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.* Monitors speed of service to ensure a positive guest experience.* Assists with guest comments and complaints.* Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.* Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.* Helps encourage adherence to uniform policy and standards.* Ensures proper cash handling procedures are followed.* Opens and closes the restaurant in the absence of upper management.* All other duties as assigned by management.* **Job Type**: Hourly* **Education**: High School Diploma or equivalent