Assistant Manager — Guest Experience & Growth Leader

Moe's; Ann Arbor (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Moe's Franchise in Ann Arbor, Michigan is seeking an Assistant Manager to oversee daily restaurant operations, drive sales, and ensure a positive guest experience. The role reports to the General Manager and leads a team to uphold high standards of food quality, service, cleanliness, safety and sanitation.

The Assistant Manager will schedule staff, manage cash controls, train team members, and implement brand promotions across dine-in, curbside, online, and delivery channels while ensuring

Responsibilities

• Ensure a high quality operation
• Maintain controls
• Manage team members
• Advocate a team environment
• Manage personal development
• Provide positive experience to guests and staff
• Ensure prompt, friendly service
• Oversee the production of high quality food on a consistent basis
• Directs overall activities and performance of team members on a shift-by-shift basis
• Assist with development of sales and marketing strategies and campaigns
• Support brand sales initiatives like promotions, new product introductions and loyalty initiatives
• Ensure timely delivery of food and beverages across dining room, to-go, online ordering, curbside and delivery
• Inspect dining room, food receiving, holding, preparation, and storage areas for health and safety compliance
• Complete daily paperwork and projects on time
• Adhere to cash control policies and procedures
• Drive labor efficiency through proactive scheduling and trend analysis
• Control operating costs initiatives

Job description

Moe's Franchise in Ann Arbor, Michigan is seeking an Assistant Manager to oversee daily restaurant operations, drive sales, and ensure a positive guest experience. The role reports to the General Manager and leads a team to uphold high standards of food quality, service, cleanliness, safety and sanitation.

The Assistant Manager will schedule staff, manage cash controls, train team members, and implement brand promotions across dine-in, curbside, online, and delivery channels while ensuring