Team Leader

moe; Fond du Lac (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Moe's Southwest Grill is seeking a Team Leader to support daily restaurant operations and supervise shifts to maintain high standards of food quality, service, cleanliness, safety, and sanitation. This role handles team and guest issues directly, escalating to management when needed.

The Team Leader also assists in directing operations during GM/ASM absence, ensures proper cash handling, and helps train staff to follow company procedures while maintaining a positive work environment.

Qualifications

• Experience leading teams on shift
• Strong customer service mindset
• Ability to manage cash handling procedures and POS operations
• Experience training staff and enforcing policies

Responsibilities

• Provide supervision during assigned shifts
• Ensure positive guest experience and atmosphere
• Manage FOH and BOH shifts to control labor costs
• Monitor speed of service to maintain quality
• Address guest comments and complaints
• Supervise daily shifts to uphold standards of cleanliness and product quality
• Assist in ongoing staff training and ensure procedures are followed
• Ensure adherence to uniform policy and standards
• Open and close the restaurant in the absence of upper management
• Perform other duties as assigned by management

Skills

Team leadership

Customer service

Cash handling

Training

Food safety

Education

High School Diploma or equivalent

Job description

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent

This is for a position at a franchised Moe’s Southwest Grill location