Team Leader

Moe's; Collierville (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

Moe's is seeking a Team Leader to support daily restaurant operations and step in for the General Manager in their absence. You will help supervise shifts, ensure food quality, cleanliness, and guest satisfaction, and assist with training and policy enforcement.

The role is hourly and requires a High School Diploma or equivalent, with a focus on maintaining high standards and effective team coordination on both the front and back of house.

Qualifications

• High school diploma or equivalent.
• Prior supervisory experience preferred.
• Excellent guest service and communication skills.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure positive guest experience and atmosphere.
• Assist in managing FOH and BOH shifts and labor costs.
• Monitor speed of service to maintain guest satisfaction.
• Assist with guest comments and complaints and escalate as needed.
• Train team members and new hires on procedures and standards.
• Enforce uniform policy and cash handling procedures.
• Open/close restaurant in absence of upper management.

Skills

Supervision

Guest experience

Cash handling

Training

Labor control

Education

High School Diploma

Job description

# Team Leader* English## Job Description**Position Overview:** The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.**Key Areas of Responsibility:*** The ability to provide supervision during assigned shifts.* Provides team members, and guests with a positive experience and atmosphere.* Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.* Monitors speed of service to ensure a positive guest experience.* Assists with guest comments and complaints.* Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.* Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.* Helps encourage adherence to uniform policy and standards.* Ensures proper cash handling procedures are followed.* Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.**Job Type**: Hourly**Education**: High School Diploma or equivalentHi! I'm Olivia, your personal Moe's Franchise job assistant. Thank you for your interest. We are looking for great talent for many types of jobs.Olivia said, Hi! I'm Olivia, your personal Moe's Franchise job assistant. Thank you for your interest. We are looking for great talent for many types of jobs.Olivia said,