Team Leader

Moe's; Carmel (IN); Hybrid; USD 19,000 - 29,000; Full time

Job summary

Moe's Southwest Grill Carmel is seeking a Team Leader to support daily restaurant operations, supervise shifts in the absence of management, and uphold food quality, service, cleanliness, and safety standards. You will help guide both front-of-house and back-of-house teams while ensuring guest satisfaction.

This role requires strong leadership, cash handling, and adherence to company policies. You will train new hires, manage labor costs, and assist in resolving guest concerns, with

Responsibilities

• Provide supervision during assigned shifts.
• Offer guests and team members a positive experience and atmosphere.
• Manage FOH and BOH shift responsibilities to help control daily labor costs as directed by management.
• Monitor speed of service to ensure a positive guest experience.
• Assist with guest comments and complaints.
• Supervise daily shifts to maintain company standards, product quality, and cleanliness.
• Assist in ongoing training of team members, including new hires and existing staff to ensure procedures are followed.
• Encourage adherence to uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.
• All other duties as assigned by management.

Job description

# Team LeaderMoe's Southwest Grill Carmel## Job Description**Position Overview:** The Team Leader contributes to the success of the company by assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly and then escalates them to the General Manager/Assistant Manager when necessary.**Key Areas of Responsibility:*** The ability to provide supervision during assigned shifts.* Provides team members, and guests with a positive experience and atmosphere.* Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.* Monitors speed of service to ensure a positive guest experience.* Assists with guest comments and complaints.* Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.* Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.* Helps encourage adherence to uniform policy and standards.* Ensures proper cash handling procedures are followed.* Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.