Team Leader

Schlotzsky's; Maumee (OH); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Schlotzsky's Maumee is seeking a Team Leader to help run daily operations and step in for the General Manager when needed.

You will supervise both front of house and back of house, coach team members, monitor service speed, address guest comments, ensure food quality and cleanliness, enforce cash handling procedures, and assist with opening and closing the restaurant in upper management's absence.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Provide supervision during assigned shifts and ensure a positive experience for guests.
• Manage FOH and BOH shift responsibilities to help control labor costs.
• Monitor speed of service to maintain guest satisfaction.
• Assist with guest comments and complaints and escalate when needed.
• Supervise daily shifts to maintain standards of product quality and cleanliness.
• Assist in ongoing training of team members and new hires.
• Enforce uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.

Skills

Supervision

Guest service

Cash handling

Training

Labor cost control

Education

High School Diploma or equivalent

Job description

# Team LeaderSchlotzsky's Maumee## Job Description**Position Overview:** The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.**Key Areas of Responsibility:*** The ability to provide supervision during assigned shifts.* Provides team members, and guests with a positive experience and atmosphere.* Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.* Monitors speed of service to ensure a positive guest experience.* Assists with guest comments and complaints.* Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.* Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.* Helps encourage adherence to uniform policy and standards.* Ensures proper cash handling procedures are followed.* Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.**Job Type**: Hourly**Education**: High School Diploma or equivalent