Team Lead, Guest Experience & Park Operations

Sky Zone Trampoline Park; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Sky Zone Louisville is seeking a Team Lead to guide the guest experience and ensure safety while delivering high-energy service.

Lead and inspire a team, monitor park activities, handle guest concerns, and support daily operations. Requires 3 years of leadership or customer-facing experience and the ability to stand, walk, and lift up to 30 lbs. Join a dynamic trampoline park environment that values teamwork and hands-on problem solving.

Qualifications

• 3 years of leadership or customer-facing experience.
• Ability to stand and walk for extended periods and lift up to 30 lbs.
• Friendly and approachable personality that makes guests and team members feel valued.
• Proactive problem-solving mindset to tackle challenges.
• Strong communication skills to engage with guests effectively.

Responsibilities

• Lead and inspire team members to create a welcoming and exciting environment for guests.
• Monitor park activities and ensure safety protocols are followed.
• Address guest concerns and feedback with professionalism.
• Assist with day-to-day operations, including standing and walking up to 8 hours.
• Be hands-on when needed, including lifting up to 30 lbs.
• Act as a problem-solver to resolve issues quickly and effectively.

Skills

Leadership experience

Physical stamina

Positive attitude

Problem solving

Guest-focused

Job description

Sky Zone Louisville is seeking a Team Lead to guide the guest experience and ensure safety while delivering high-energy service.

Lead and inspire a team, monitor park activities, handle guest concerns, and support daily operations. Requires 3 years of leadership or customer-facing experience and the ability to stand, walk, and lift up to 30 lbs. Join a dynamic trampoline park environment that values teamwork and hands-on problem solving.