Operations Team Lead - Guest Experience & Sales

Sky Zone; Brentwood (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

Sky Zone is seeking a Team Lead to supervise daily park operations onsite. You will rotate through Sales & Service, Parties & Events, and Food & Beverage, taking on leadership tasks and ensuring exceptional guest experiences.

Ideal candidates have 2+ years in operations, strong teamwork, and the ability to coach staff. Evening, weekend, and holiday availability is expected. Compensation ranges from $16–$18 per hour with full-time benefits.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Must be at least 18 years of age.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation preferred.
• Basic proficiency with technology and ability to learn new platforms.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present and ensure safety and operational standards.
• Provide on-the-floor leadership by coaching and delegating to Team Members across departments.
• Step into Programs, Café, Front Desk, Events as needed to maintain smooth guest experiences.
• Drive membership and program sales by engaging guests and promoting park offerings.
• Ensure opening/closing procedures are followed and shift cleanliness is maintained.

Skills

Team leadership

Guest service

Operations

POS systems

Communication

Shift flexibility

Mobility

Tools

POS systems

Microsoft Office

Teams

Job description

Sky Zone is seeking a Team Lead to supervise daily park operations onsite. You will rotate through Sales & Service, Parties & Events, and Food & Beverage, taking on leadership tasks and ensuring exceptional guest experiences.

Ideal candidates have 2+ years in operations, strong teamwork, and the ability to coach staff. Evening, weekend, and holiday availability is expected. Compensation ranges from $16–$18 per hour with full-time benefits.