Team Captain – Endzone & Loyalty Leader

DICK'S Sporting Goods, Inc.; North Olmsted (OH); On-site; USD 45,000 - 59,000; Full time

Job summary

DICK'S Sporting Goods in Ohio is seeking a Team Captain – Endzone & Loyalty to lead the in-store athlete experience. You will coach teammates, deliver fast, friendly checkout, and build strong relationships with athletes while driving loyalty program participation.

The role requires strong coaching, accountability, collaboration, and a focus on delivering outstanding customer service. You will supervise front-end operations, open/close procedures, and ensure compliance with store policies and

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of retail experience and customer-facing roles.
• Previous leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by providing clear, knowledgeable product information.
• Lead and develop teammates, manage scheduling and performance expectations.
• Coach on loyalty programs, warranty sales, and private label enrollment.
• Assist in planning and executing department priorities and budgets.
• Oversee store operations including opening/closing, front end, and payroll alignment.

Skills

Customer service

People leadership

Retail experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Ohio is seeking a Team Captain – Endzone & Loyalty to lead the in-store athlete experience. You will coach teammates, deliver fast, friendly checkout, and build strong relationships with athletes while driving loyalty program participation.

The role requires strong coaching, accountability, collaboration, and a focus on delivering outstanding customer service. You will supervise front-end operations, open/close procedures, and ensure compliance with store policies and