Endzone & Loyalty Leader — Team Captain

DICK'S Sporting Goods, Inc.; Bainbridge Township (OH); On-site; USD 45,000 - 59,000; Full time

Job summary

DICK'S Sporting Goods in Ohio is seeking a Team Captain – Endzone & Loyalty to coach teammates and drive engagement in loyalty programs and services. You will deliver fast, friendly, and accurate checkout experiences while building athlete relationships.

The role requires 1-3 years of retail/customer-facing experience, plus leadership skills. You will help develop 30-60-90 day plans with store leadership and manage schedules to meet athlete traffic and payroll goals.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences with knowledgeable product info.
• Uphold merchandising standards and floor presentation.
• Promote loyalty programs and private label enrollment.
• Create 30-60-90 day plans with store leadership.
• Develop schedules and staffing to meet athlete traffic.
• Lead a team, hire and onboard direct reports.
• Ensure coaching, feedback, and performance reviews.

Skills

Customer service

Retail experience

Leadership

Communication

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Ohio is seeking a Team Captain – Endzone & Loyalty to coach teammates and drive engagement in loyalty programs and services. You will deliver fast, friendly, and accurate checkout experiences while building athlete relationships.

The role requires 1-3 years of retail/customer-facing experience, plus leadership skills. You will help develop 30-60-90 day plans with store leadership and manage schedules to meet athlete traffic and payroll goals.