Team Captain - Endzone & Loyalty: Lead Athlete Experience

DICK'S Sporting Goods, Inc.; Salina (KS); On-site; USD 42,000 - 52,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience in store, coach teammates, and drive engagement in loyalty programs and services. You will deliver fast, friendly, and accurate checkout while building athlete relationships that support retention.

Join a team focused on connection, service, and winning together. The role emphasizes leadership, coaching, and ensuring top customer experience across shifts in a busy retail environment.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Together with the SM and ASM, contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s).
• Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals.
• Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness.
• When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
• Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies.
• Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals.
• Includes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives.
• Build and lead a strong, effective team that successfully delivers positive athlete experiences.
• Includes taking the lead on sourcing, interviewing hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight.
• Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle.
• Also responsible for performance management, including annual reviews and promotional recommendations, and for holding teammates accountable for compliance with policies and procedures, including termination recommendations.
• Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.
• Hold teammates who fail to meet or comply with expectations accountable.

Skills

Customer service

Team leadership

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods, Inc. is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience in store, coach teammates, and drive engagement in loyalty programs and services. You will deliver fast, friendly, and accurate checkout while building athlete relationships that support retention.

Join a team focused on connection, service, and winning together. The role emphasizes leadership, coaching, and ensuring top customer experience across shifts in a busy retail environment.