Team Captain, Endzone & Loyalty — Lead Athlete Experience

DICK'S Sporting Goods, Inc.; Lyndhurst (OH); On-site; USD 45,000 - 59,000; Full time

Job summary

DICK'S Sporting Goods in Lyndhurst, OH is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience on the sales floor, coach teammates, and drive engagement in loyalty programs. You will deliver fast, friendly checkout and build strong athlete relationships that foster retention.

You will supervise staff, participate in planning, and ensure accurate merchandising and customer service while upholding safety policies and procedures.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail/customer-facing experience required
• Previous people leadership experience preferred

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following floor sets, signage requirements, price changes, inventory presentation, replenishment standards.
• Promote and lead company programs (loyalty participation, warranty sales, private label enrollment).
• Contribute to 30-60-90 day plans with the SM and ASM to support department priorities.
• Help establish working plans related to staffing, initiatives, and budgets.
• Execute plans with independent judgment and adjust as needed.

Skills

Retail experience

Customer service

Leadership experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Lyndhurst, OH is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience on the sales floor, coach teammates, and drive engagement in loyalty programs. You will deliver fast, friendly checkout and build strong athlete relationships that foster retention.

You will supervise staff, participate in planning, and ensure accurate merchandising and customer service while upholding safety policies and procedures.